Help grow a safer, cleaner, healthier future for everyone, every day
Halma is a FTSE 100 global group of life-saving technology companies. Our innovative products and solutions address many of the key issues facing the world today, from air quality to preventable blindness.
Halma India is Headquartered in Bengaluru with branch hubs in Mumbai, Delhi, Vadodara and Thanjavur. Halma plc is deeply committed to the India market and continues to expand it’s investment here. With over 210+ employees and 5 locations in India, Halma India expects to grow rapidly over the next 5 to 10 years.
Company: Halma India
Sector: Environmental & Analysis
Function: Customer Service & Contact Center Operations
Job Type: Regular / Permanent
Role Type: Full time
Location: Bengaluru, Karnātaka
Halma is a global group of life-saving technologies companies, driven by a clear purpose. We are an FTSE 100 company with headquarters in the UK and operations in 23 countries, including regional hubs in India, China, Brazil, and the US.
Our diverse group of nearly 50 global companies specialise in market leading technologies that push the boundaries of science and technology.
Halma India fulfils the potential of the region by harnessing the diverse talents, expertise, infrastructure, and operational resources. At Halma India, We have a team of over 280 professionals representing commercial, digital, business support group and support functions across our seven offices in India, two in Bengaluru and one each in Delhi NCR, Mumbai, Thanjavur, Vadodara, and Ahmedabad.
Responsibilities (KRAs / deliverables / job expectations):
- Understand customer application needs and recommend the best product configuration.
- Act as a trusted advisor and provide solution consultation.
- Engage with existing and potential customers to identify needs and propose solutions.
- Support qualification testing of new products.
- Record customer issues and document resolutions.
- Identify opportunities for product and solution improvement.
- Provide feedback to R&D and influence product requirements.
- Maintain knowledge of customers, competitors, and market solutions.
- Deliver remote and on-site technical support.
- Conduct technical demonstrations, training, and knowledge transfer sessions.
- Mentor junior team members.
Academic qualification:
- Bachelor’s degree in engineering, Chemistry, Biochemistry, Optics, or a related technical field.
- Master's Degree (M.S.) or Ph.D. preferred.
Experience (exposure):
- 5+ years of experience in Applications Engineering.
- Strong experience in spectroscopy, customer application support, and solution consulting.
- Experience in product qualification, technical training, and customer engagement.
- Exposure to cross functional collaboration with Sales and R&D teams.
Halma India is a Great Place to Work® certified organisation. Here’s why working with us is fulfilling:
We offer a safe and respectful workplace, where everyone can be who they ‘REALLY’ are, feel free to bring their whole selves to work and use their unique talents, knowledge, expertise, experiences, & backgrounds to create meaningful outcomes.
We nurture entrepreneurial spirits and empower them to think beyond the possibilities, to discover, shape and build their own unique stories. Our diverse businesses and operations provide fulfilling opportunities to grow as individuals and make an impact.
We are simple, humble and approachable, and we believe in leadership at all levels to bring our purpose to life. Everyone at Halma India makes an impact, and so do you when you join us!
Halma India is an equal opportunity employer, which means the base of our recruitment decisions is always on skills, competencies, attitudes, and values. We are committed to hiring from diverse backgrounds without regard to age, ethnicity, religion, marital status, disability status, sex, gender identity, or sexual orientation.
