MST understands how important it is for its products to be precisely made. But reliable, well-made products are just one part of the company’s emphasis. MST places high importance on the entire ordering experience that begins when a customer picks up the phone.
MST prides itself on its educated staff. Every employee, no matter their position, takes anatomy training to be knowledgeable about the company’s products. MST sells its own products and all calls are handled by directly-employed sales staff at their Washington office. Surgeons learn how to use MST’s products alongside the company’s sales representatives.