Timely, efficient service remains Accutome’s daily goal and is fundamental to the company. Every Accutome employee is empowered to make to ensure service, no matter their role.
Customer calls are answered by an Accutome employee – not an automated service – and Accutome has extended business hours to ensure phone coverage. Accutome has multilingual employees on site to support its global customers. Repair turnaround time for diamond knives is 24 hours and most equipment repairs take a matter of days. Loan equipment is available to customers if the repair turnaround time exceeds their expectations.